In light of the Government announcement last night ( 4th January), the new strain of the virus and current uncertainty over the transmissibility of this, as well as the safety of staff and beneficiaries, we have taken the decision to return to remote working arrangements and close our building at 123 Borough Road today. We will be reviewing this decision as advice changes and is updated and we want to reassure anyone needing our services that we are still here. If you had an appointment arranged, you will be contacted directly regarding this.

Anyone needing advice or support around domestic abuse can contact is in the following ways:


01642 241864  – 9am -5pm

0787332137 – 9am – 5pm


As the Prime Minister said himself in his address yesterday, domestic abuse is a legitimate reason to leave your house on Lockdown.  There is help available and domestic abuse is never ok- the pandemic does not excuse violence, coercion or control from those around you.


For safety advice during this period on our website here:



Please call 999

If you cannot speak safely. Press 5  5 when prompted



For 24 hour advice and support call the National Domestic Violence Helpline 0808 2000 247



We know from previous experience that women may be very vulnerable at this time and subjected to increased control and threats of violence, as well as increased risk of harm. Please make sure you are reaching in to others if you are concerned, and keep in touch with friends and family. For advice see


For general enquiries, please email and someone will get back to you as soon as possible.


Thank you

Christmas opening hours 2021

OPENING HOURS from 20th December 2021

For the Christmas period we are open the following hours

Week of the 20th of December

Monday 20th December – 9-5 pm

Tuesday 21st December –  9-5 pm

Wednesday 22nd December –  9-1 pm

Thursday 23rd December – 9-5 pm

Christmas Eve – Friday 24th December  9-4:30 pm

Week of the 27th of December

Monday 27th December –  Bank Holiday closed

Tuesday 28th December –  Bank Holiday closed

Wednesday 29th December – 9-5 pm

Thursday 30th December – 9-5 pm

New Years Eve – Friday 31st December  9-4:30 pm

Week of the 3rd of January

Monday 3rd January –  Bank Holiday closed

Tuesday 4th January –  9-5 pm

Wednesday 5th January –  9-5 pm

Thursday 6th January –  9-5 pm

Friday 7th January –  9-4:30 pm


TEL:  01642 241864


If you or someone else if in immediate danger, please call 999 and ask for the Police. If you are not in immediate danger, please call one of the following numbers:

24 Hour National Domestic Abuse Helpline 0808 200 247 (run by Refuge)

Forced Marriage Unit  0207 008 0151


For Out of Hours support:

Middlesbrough Refuge 01642 861788

Thirteen Housing 0300 1111 000

Out of hours (Housing) 01642 726050