Support Sevices

Our Support Services

Our support workers are here to offer you support and advice to keep safe and will work with you to make informed decisions and explore your options.

Most importantly our support workers recognise that telling someone about abuse is not an easy step and they are here to listen to and support you. We recognise that not everyone wants to or is ready to take action and we will support you to be safe whether you decide to remain with your partner or not. All our support staff are independent of other services such as Police, Courts, Housing and Social Care however they can work with a range of agencies to advocate for you where that helps or is needed.

Housing Options

NEED REFUGE?

As a full member of Women’s Aid England, we have access to a national network of refuges for women and children needing safe emergency accommodation anywhere in the country. There are also a number of local options and we closely with the Housing Options Team to ensure you are safe.

 

NEED TO MOVE?

We can give you advice on the range of options available locally, and we have some properties of our own that may be suitable – moving is difficult and our outreach team can help you with the financial challenges such as bonds and rent arrears; the practical issues such as essential furniture and white goods, and the emotional issues – being there for you until you get established.

 

WANT TO STAY IN YOUR OWN HOME?

We provide advice on your legal rights with regards to the tenancy or mortgage; we work with local solicitors who can give you advice on an appointment basis within our Centre. We also provide security on properties and can support you to stay in your own home through adding crime prevention measures, alarms, lighting and other secure features.


Money Advice

The majority of relationships have one partner who earns more than the other. If this person is also the person who is abusive and controlling then leaving or changing things can be hampered by the real fear that this will also mean being ‘left with nothing’.

We can help you navigate your way through the next steps and educate you about your rights as well as put you in touch with solicitors who have a genuine interest in supporting victims of Domestic Violence. We will do everything we can to ensure that if you are leaving your relationship it isn’t a financial decision but a decision you are making independently, with all of the facts available to you.

Call us on 01642 241864 or drop in if it’s an emergency.


BAME Specific Support

We have a good reputation amongst the local BAME population and are able to provide culturally sensitive support and advice to the local community affected by Domestic Violence

Our client group represents the local population where the population is around 11% BAME.

We also provide access to local BAME specific services including  Halo


Veterans Support

We are fully aware of the specific challenges that veterans face with regards to Domestic Violence.

Veterans, in particular, face stigma and can struggle to accept or ask for help and support when they need it.

If you are affected by Domestic Violence and are a veteran rest assured that we can offer you a full service and can also facilitate access to specialist veteran support for housing, financial services and mental health should you require it.


LGBTQI Specific Support

We operate a fully inclusive service and are aware that LGBTQI domestic violence happens as often as abuse within ‘straight’ relationships.

We are specialists in supporting victims of domestic violence and to us this includes all victims regardless of how they identify.

Please contact us or drop in if we can help you. on 01642 241864  – or email hello@mysistersplace.co.uk

Have a look at the information on Stonewall’s site too as they have specialist numbers to call and speak to someone about what is happening for you.

Stonewall- DV information


Independent Domestic Violence Advocate

IDVA support

Our support workers are here to offer you support and advice to keep safe and will work with you to make informed decisions and explore your options.

Most importantly our support workers recognise that telling someone about abuse is not an easy step and they are here to listen to and support you. We recognise that not everyone wants to or is ready to take action and we will support you to be safe whether you decide to remain with your partner or not. All our support staff are independent of other services such as Police, Courts, Housing and Social Care however they can work with a range of agencies to advocate for you where that helps or is needed

We will support you and advocate on your behalf in a number of ways depending on your needs and circumstances, our role is to prioritise your safety and to work with you to set and achieve your goals.

We will:

  • Listen to your experiences, offer emotional support and understanding without judgement.
  • Talk to you about your safety and make sure you are not at risk.
  • Support and advocate through the Criminal courts, including keeping you informed about Police and CPS decisions, requesting Restraining Orders to prevent your abuser continuing to contact you after a court case has finished, completing Victim Personal Statements with you so the courts are aware of the impact the incident has had on you and support you during a trial if needed.
  • Be your voice within the MARAC (Multi Agency Risk Assessment Conference) should you be referred, this is a forum for agencies to consider the potential risks to you and support in making you and your children safer
  • Talk with you about your civil legal options and assist you and support you to access civil and legal advice and any actions you wish to take including attending court.
  • Help to liaise with other agencies such as social care, housing, health services etc.
  • Support you with practical issues such as housing, finances and other problems.

You can make an appointment by calling the number below.

If you feel your situation is urgent you can come to our building and you be seen by a support worker the same day. If you cannot come into the service for whatever reason you can speak to a support worker over the phone.

You can call 01642 241864 or email us at hello@mysistersplace.co.uk 


Children and Families

This section will be updated with information soon.


 

How do I arrange to speak to someone?

You can make an appointment by ringing the number below.

If you feel your situation is urgent you can come to our building and you be seen by a support worker the same day. If you cannot come into the service for whatever reason you can speak to a support worker over the phone.

You can call  01642 241864, use our contact form within this page.

 

OPENING HOURS

MONDAY 9.00am – 5.00pm

TUESDAY 11.00am – 5.00pm

WEDNESDAY 9.00am – 5.00pm

THURSDAY 9.00am – 5.00pm

FRIDAY 9.00am – 4.00pm

 

 

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